In a continual effort to provide our Customers with the best service possible, Gulfstream Aerospace Corporation would like you to take the following Ownership Experience Survey.
Please verify that the following information is correct before beginning the survey.
*Required
Gulfstream Aircraft Experience
1. 1. How satisfied are you with your Gulfstream Aircraft?
(three stars indicates satisfied, two stars partially satisfied, one star not satisfied)
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Reliability |
Performance |
Interior |
Avionics |
Other Aircraft Systems |
Operating Cost |
| Big Plane |
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| Little Plane |
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| Giant Plane |
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2. 2.
Please tell us about your operations over the past twelve months.
3. 3. Did you have any missed or delayed trips in your Gulfstream Aircraft in the last 12 months?
4. Which Aircraft had the missed / delayed trips? What were the issues?
5. 4. For your last Gulfstream aircraft delivery what was your overall satisfaction level for:
(three stars indicates satisfied, two stars partially satisfied, one star not satisfied)
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Satisfaction Level |
| Your aircraft interior and paint |
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| Your aircraft delivery time |
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| The completion spec process |
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| Your CPM's level of service |
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6.
Gulfstream Airborne Product Support Aircraft
7. 5. Have you used Gulfstream Airborne Product Support in the past 12 months?
8. What was your satisfaction level for :
(three stars indicates satisfied, two stars partially satisfied, one star not satisfied)
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Satisfaction Level |
| Timeliness |
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| Availability |
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9.
Service Center Experience
10. 6. Have you been to a Gulfstream service center or a General Dynamics Aviation Services facility in the past 12 months?
11. Which Gulfstream service facilities did you visit, and how would you rate your experience at these facilities?
12. Which General Dynamics Aviation service facilities did you visit, and how would you rate your experience at these facilities?
13.
14. 7. Have you used Gulfstream Parts Support in the past 12 months?
15. What was your satisfaction level for:
(three stars indicates satisfied, two stars partially satisfied, one star not satisfied)
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Satisfaction Level |
| Timeliness of Delivery |
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| Quality of the Parts |
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| Cost of the Parts |
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| Availability of the Parts |
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16.
Gulfstream Technical Operations
17. 8. Have you called Gulfstream's Technical Operations in the past 12 months?
18. What was your satisfaction level?
(three stars indicates satisfied, two stars partially satisfied, one star not satisfied)
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Satisfaction Level |
| Technical Operations Satisfaction Level |
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19.
Gulfstream Field Service Representatives
20. 9. What was your satisfaction level with your Field Service Representative?
(three stars indicates satisfied, two stars partially satisfied, one star not satisfied)
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Satisfaction Level |
| Field Service Representative Satisfaction Level |
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22. 10. How do you expect your overall operations to change in the next 2 to 4 years?
Overall Gulfstream Ownership Experience
23. 11. Overall
, how well do you understand:
(three stars indicates Total Understanding, one star indicates Not Well At All)
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Level of Understanding |
| Gulfstream's product line |
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| Gulfstream's overall product support network and services |
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| Gulfstream's new advanced technology - features such as EVS II, SV-PFD, PlaneView, BBML, etc? |
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